Kat is often the first voice you’ll hear when you reach out to The Lacy Employment Law Firm — and she takes that responsibility seriously.
With over 9 years of experience as a virtual professional and a decade in the BPO industry, Kat brings a rare combination of warmth, efficiency, and deep listening to every client interaction. As our Intake Specialist, she guides potential clients through their initial consultation — taking the time to understand their situation, their concerns, and what they need most. Her thorough approach helps our attorneys assess each case with the full picture in mind.
Before joining the legal support world, Kat spent 4 years as a product trainer, sharpening the communication and people skills that now make her such a natural fit for client-facing work. She believes that how someone is treated from the very first call sets the tone for everything that follows — and she makes sure that tone is one of care and professionalism.
When you call us, you’re in good hands from the very first hello.
