When clients need guidance, documents organized, or simply someone reliable on the other end of the line — Shannen is who they turn to.
With over 9 years of experience in client support, administrative assistance, and virtual roles across legal, healthcare, and eCommerce industries, Shannen brings a depth of knowledge and a calm, professional presence to every interaction. She joined The Lacy Employment Law Firm in September 2025 and has quickly become an integral part of how the firm delivers a smooth, organized, and client-centered experience.
Day-to-day, Shannen handles some of the firm’s most detail-critical work — assisting with EEOC charge filings and notices, preparing resolution and engagement letters, supporting client onboarding, and helping clients upload and manage their case documents. She also handles Bates labeling, client signature verification, and ensures every filing is accurately completed and properly documented. Beyond that, she provides direct support to attorneys on discovery tasks, depositions, and other litigation assignments — keeping cases organized and moving forward.
Her background spans legal receptionist work, CRM systems, scheduling coordination, and document management across multiple industries. She’s known for handling sensitive and confidential information with the discretion and accuracy it deserves.
For clients, Shannen represents exactly what good legal support looks like — thorough, dependable, and always in your corner.
